Starlink has stopped accepting new customers in seven Kenyan counties after demand outstripped available network capacity, a sign of the strains facing the satellite internet provider as it expands faster than its infrastructure can support.
New customers in Nairobi, Kiambu, Mombasa, Machakos, Murang’a, Kirinyaga, and Kwale are now redirected to a waiting list instead of being allowed to complete orders.
“Starlink service is currently at capacity in your area,” the company tells customers attempting to subscribe. “You can still place a deposit now to reserve your spot on the waitlist. We cannot provide an estimated timeframe for service availability, but our teams are working as quickly as possible to add more capacity.”
The waiting lists suggest that demand in some of Kenya’s largest population centres has overtaken the network capacity that the company has allocated to the country, presenting Starlink with a new challenge as it seeks to sustain its growth.
Originally published by TechCabal.