On March 6, 2026, managers at Naivas supermarkets, Kenya’s largest retail chain by branch count, received an internal memo from the retailer’s operations support office to stop doing business with FlexPay.
Beginning the next day, stores were to stop accepting transactions from the instalment-payment platform, which had operated inside Naivas branches for five years. Employees were told to stop onboarding customers, remove FlexPay promotional materials, and prevent its staff from operating inside Naivas stores.
Even goods that customers were already paying for were affected.
“Any items that have been labeled as ‘SOLD’ under this arrangement should be reactivated back into normal inventory for sale,” the internal memo reviewed by TechCabal said.
Originally published by TechCabal.