The Anambra State Health Insurance Agency is making its position clear to healthcare providers: treat patients well, or risk losing them altogether. The agency is pushing hospitals and clinics across the state to raise their standards of care and ensure patients are attended to promptly when they walk through the door.
At the heart of the message is a straightforward business case for better service. "Good customer care will attract more people to your facility, increase capitation, and ultimately support the growth and development of hospitals," the agency stated, framing quality treatment not just as a moral duty but as a smart strategy for any facility hoping to grow.
The agency's call comes as health insurance enrollment and accessibility remain ongoing conversations across Nigeria's southeast. For facilities already in the scheme, the message is simple: the way you treat people determines whether the numbers work in your favor.
Originally published by Premium Times.