Twelve hours after filing his complaint, Mr. Abah had his money back. The airline not only refunded his full ticket fare following a six-hour delay, it also threw in a 50 per cent discount on a future flight.
It is a small but meaningful gesture, and the kind of swift customer service response that passengers across the continent rarely expect but absolutely deserve. Whether this becomes a standard practice or stays a one-off moment of goodwill is the real question worth watching.
Originally published by Premium Times.